This is why we often resort to silence or verbal violence when faced with a Crucial Conversation. When stakes are high, emotions run strong, and opinions vary, we often feel threatened. 8 Find Purpose You Share No matter what you are discussing, all dialogues should eventually revolve around finding mutual purpose. And when conversations turn crucial, a sense of safety is the first thing to go. But in most cases, they don't do it well at all, for some reason. People often try to manage this situation to the best of their ability. ![]() And in many cases, that gut feeling is portrayed as being true and right. A decisive conversation is a discussion between two or more people where (1) the meaning is important, (2) the opinions differ, and (3) the emotions are strongly expressed. It’s primal and instinctive and it often governs our initial responses to stimuli. It’s that feeling that stems from deep within our own hearts. The authors use two tools in this chapter. If people don’t feel safe to engage in dialogue, they won’t. Chapter 1: Listening to Your Gut May Not be The Right Answer Everybody has gut instincts. Chapter 11 is a summarization of the entire book. You'll discover how the science of human behavior-both verbal and nonverbal-plays an enormous role when handling conflict situations and you'll learn how to apply a variety of tools, tips, and strategies when leading critical conversations with empathy and assertiveness. Leave a Comment We are completing the content of our Re-read of Crucial Conversations today by reviewing Chapter 11 and the Afterword. ![]() The author team shares their years of research and experience so that you can benefit from their case studies and examples, all of which are aimed at increasing the confidence of anyone working in a management or leadership role. Packed with practical and pragmatic suggestions and methods for dealing with the tough stuff at work, this unique and helpful book features simple diagnostics, models, and processes that you can put to use immediately. ![]() How to handle difficult discussions in the workplace Crucial Conversations Tools for Talking When Stakes Are High, 2nd Edition 10.1 SEXUAL OR OTHER HARASSMENT 10.2 MY OVERLY SENSITIVE SPOUSE 10.3 FAILURE TO.
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